Sidro POS — Terms of Service
Last updated: July 16, 2026 Version: 1.0
1. Agreement
These Terms of Service ("Terms") govern access to and use of the Sidro POS cloud platform, website, and related services (collectively, the "Service") provided by Sidro POS, operating from Dubai, United Arab Emirates ("Sidro POS", "we", "us", or "our").
By creating an account, signing a quotation, or using the Service, you ("Customer", "you", or "your") agree to these Terms. If you accept on behalf of a company, you represent that you have authority to bind that company.
If you do not agree, do not use the Service.
2. The Service
Sidro POS is a business-to-business (B2B) software-as-a-service (SaaS) platform for point-of-sale, catalog, inventory, promotions, customers, order history, and related back-office operations for restaurants and retail businesses.
We may update, improve, or modify features over time. Roadmap or marketing descriptions of future features do not guarantee availability by a specific date.
3. Accounts & eligibility
3.1. You must provide accurate registration information and keep it current.
3.2. You are responsible for all activity under your account and for maintaining the confidentiality of login credentials.
3.3. You must be at least 18 years old and legally able to enter into a binding contract.
3.4. One Store (business account) per subscription applies unless otherwise agreed in writing.
3.5. You will promptly notify us at [email protected] of any unauthorized access or security incident.
4. Subscription plans & billing
4.1. Plans. Features and limits depend on your selected plan (e.g., Starter, Professional, Enterprise) as described at signup or in your quotation.
4.2. Fees. Subscription fees are billed monthly in advance in USD unless otherwise stated in writing. Additional branches or add-ons are billed at the then-current published or quoted rates.
4.3. Taxes. Fees are exclusive of applicable taxes, including UAE VAT where required. You are responsible for applicable taxes unless we are legally required to collect them.
4.4. Payment. You authorize us (or our payment processor) to charge your chosen payment method on a recurring basis. Failure to pay may result in suspension or termination of access.
4.5. Changes to pricing. We may change plan pricing for future billing periods with at least 30 days' notice before the change applies to your renewal. Continued use after the effective date constitutes acceptance.
4.6. No refunds. Except where required by applicable law or expressly agreed in writing, fees are non-refundable and there are no credits for partial months or unused features.
5. Free trials & promotions
If we offer a free trial or promotional pricing, additional terms may apply. At the end of a trial, your account may convert to a paid plan unless you cancel before the trial ends. Starter plans do not include a free trial unless explicitly stated in your quotation.
6. Acceptable use
You agree not to:
- Use the Service for unlawful purposes or in violation of applicable regulations
- Upload malicious code, attempt unauthorized access, or interfere with the Service
- Reverse engineer, copy, or resell the Service except as permitted by law
- Misrepresent your identity or business
- Use the Service to process transactions you are not authorized to process
- Exceed plan limits (branches, users, SKUs) without upgrading or purchasing add-ons
We may suspend access for conduct that risks security, legal exposure, or harm to other customers.
7. Your data
7.1. Customer data. You retain ownership of data you submit to the Service ("Customer Data"), including product catalogs, orders, customer records, and business information.
7.2. License to us. You grant us a limited license to host, process, back up, and display Customer Data solely to provide and improve the Service, comply with law, and support you.
7.3. Responsibility. You are responsible for the accuracy, legality, and appropriateness of Customer Data and for obtaining any required consents from your staff and end customers.
7.4. Backups. We maintain reasonable technical safeguards and backups, but you are responsible for maintaining your own copies of critical business records where required.
7.5. Export. Upon request and subject to your account status, we will provide reasonable assistance to export Customer Data in a standard format where the feature is available on your plan.
8. Privacy
Our collection and use of personal information is described in our Privacy Policy. By using the Service, you acknowledge that information will be processed as described there.
For B2B customers handling personal data of their own customers or staff, you act as the data controller for that data. We act as a processor when processing it on your behalf. A separate Data Processing Agreement may be provided on request for enterprise customers.
9. Intellectual property
9.1. The Service, software, branding, documentation, and all related intellectual property are owned by Sidro POS or its licensors.
9.2. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business operations during your subscription term.
9.3. You may not remove proprietary notices, create derivative works of the Service, or use our trademarks without prior written consent.
10. Third-party services
The Service may interoperate with third-party payment providers, browsers, devices, or other services. We are not responsible for third-party terms, outages, or fees. Your use of third-party services is at your own risk.
11. Support
Support scope depends on your plan. Unless a separate SLA is signed, support is provided on a commercially reasonable, best-effort basis via [email protected]. We do not guarantee resolution within a specific timeframe unless expressly agreed in writing.
12. Confidentiality
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect such information and use it only for purposes related to the Service. This does not apply to information that is public, independently developed, or lawfully obtained from a third party.
13. Warranties & disclaimers
13.1. We warrant that we will provide the Service with commercially reasonable skill and care.
13.2. Except as stated above, the Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
13.3. We do not warrant uninterrupted or error-free operation, or that the Service will meet all of your business requirements.
14. Limitation of liability
14.1. To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.
14.2. Sidro POS's total aggregate liability arising out of or related to these Terms or the Service will not exceed the fees paid by you to Sidro POS in the twelve (12) months preceding the event giving rise to the claim.
14.3. Nothing in these Terms limits liability that cannot be limited under applicable UAE law.
15. Indemnity
You will defend and indemnify Sidro POS against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of applicable law, except to the extent caused by our gross negligence or willful misconduct.
16. Term & termination
16.1. These Terms begin when you accept them and continue while your subscription is active.
16.2. By you. You may cancel a monthly subscription effective at the end of the current billing period by contacting [email protected] or through account settings when available.
16.3. By us. We may suspend or terminate access if you materially breach these Terms, fail to pay fees, or if required by law. We will provide notice where reasonable.
16.4. Effect of termination. Upon termination, your right to access the Service ends. We may delete Customer Data after a reasonable retention period unless law requires otherwise. Sections that by nature should survive (fees owed, IP, confidentiality, disclaimers, liability limits, and governing law) will survive.
17. Changes to these Terms
We may update these Terms from time to time. We will post the updated version and revise the "Last updated" date. Material changes will be notified by email or in-app notice at least 30 days before they take effect where practicable. Continued use after the effective date constitutes acceptance.
18. Governing law & disputes
18.1. These Terms are governed by the laws of the United Arab Emirates.
18.2. The courts of Dubai, UAE have exclusive jurisdiction, unless mandatory law requires otherwise.
18.3. Before formal proceedings, the parties will attempt in good faith to resolve disputes through negotiation for at least 30 days.
19. General
19.1. Entire agreement. These Terms, your quotation or order form, and any signed SLA or DPA constitute the entire agreement regarding the Service.
19.2. Order of precedence. If documents conflict: signed order form / quotation → signed SLA → these Terms.
19.3. Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger or sale.
19.4. Force majeure. Neither party is liable for delays caused by events beyond reasonable control (e.g., natural disasters, war, internet outages, government action).
19.5. Severability. If any provision is unenforceable, the remainder stays in effect.
19.6. Waiver. Failure to enforce a provision is not a waiver of future enforcement.
19.7. Notices. Notices to Sidro POS: [email protected]. Notices to you: the email on your account.
20. Contact
Sidro POS Dubai, United Arab Emirates Email: [email protected] Website: https://sidropos.com